If using multiple network adapters simultaneously, each adapter must connect to a separate(!) subnet ( more info).If a computer is connected to the same network by multiple network adapters, disable automatic client search in the ShareMouse client management and specify the IP addresses of the computers manually.The computer name of each connected PC must be unique.Please check that no other 3rd party program is simulating keyboard or mouse input on the PC which may prevent ShareMouse from activating the remote control. This restriction avoids confusion of users which may be caused by other users trying to remote control that computer. The mouse & keyboard must not be touched for a few seconds before you can remote control that PC.If you configured a password on any ShareMouse client, make sure to configure the same password in all other ShareMouse clients of one work place.Make sure that no "security" program such as "Antivirus/AntiSpyware"-scanner programs blocks network traffic of the ShareMouse keyboard hook.Older routers may have hiccups because of the UDP packets, ShareMouse is using. Restarting the router, switch and all computers often resolve network connection issues.Make sure that your computers are network connected with a Ethernet or Wireless LAN connection.This step-by-step troubleshooting guide assists you if you cannot establish a network connection at all: Network ports TCP 6555 and UDP 1046 must be open for ShareMouse on all computers (unless changed in the ShareMouse network settings). In such case, either restart all ShareMouse clients for another trial period of unpaid features, stop using the unpaid features (listed in the license notification) or upgrade your license. Alternatively, restart all ShareMouse clients for another trial period.Įven if you registered a license, you can still evaluate unpaid features of a higher edition not included in your purchase. If you already purchased a license, make sure that the license key is registered in your installation.
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